Privacy Policy

Last Updated: July 5, 2023

This Privacy Policy clarifies how Mend ("us", "we", or "our") collects, uses, shares, and protects user information in relation to our mobile application ("Mend App"). This policy applies to all users of the Mend App.

1. Information We Collect

  • Personal Information: When you register with us, you provide us information such as your name, email address, phone number, and property details.

  • Maintenance Request Information: When you make a maintenance request, we collect information about your request and its context.

  • Usage Information: We gather information about your interactions with the Mend App, like the features you use, the requests you make, and the time, frequency, and duration of your activities.

  • Device Information: We collect specific types of connection-related information like your IP address, device type, operating system, and the date and time of your access.

2. Use of Information

We use the information we collect to:

  • Provide, maintain, and improve our Mend App and services.

  • Personalize your user experience and match your maintenance needs.

  • Communicate with you about services, offers, and promotions.

  • Detect, investigate, and prevent activities that may violate our policies or be illegal.

3. Sharing of Information

We respect your privacy and we will not sell or share your personal information with third parties without your consent, except in the following circumstances:

  • Service Providers: We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, or to assist us in analyzing how our Service is used.

  • Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We prioritize your trust in providing us with your Personal Information and are dedicated to safeguarding it. We employ encryption and password protection measures to protect your data. However, please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure and we cannot guarantee its absolute security.

5. Children’s Privacy

Our Mend App does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. You are advised to review this page periodically for any changes.

7. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:

  • Mend, 100 Powell Place Suite 1385, Nashville, TN 37013

  • Phone: (833) MEND-262

By using our Mend App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use the Mend App.